Your organization can apply lean methods and
techniques to your product-production and business processes to deliver better value to your customers. A lean initiative has four main goals:
Goal #1: Improve quality.
Quality is the ability of your products or services to conform to your customers’ wants and needs (also known as expectations and requirements). Product and service quality is the primary way a company stays competitive in the marketplace.
Goal #2: Eliminate waste.
Waste is any activity that takes up time, resources, or space but does not add value to a product or service. An activity adds value when it transforms or shapes raw material or information to meet your customers’ requirements. Some activities, such as moving materials during product production, are necessary but do not add value. A lean organization’s primary goal is to deliver quality products and services the first time and every time. As a lean enterprise, you accomplish this by eliminating all activities that are waste and then targeting areas that are necessary but do not add value.